Privacy Policy

CustomersFly helps independent restaurants stay in touch with their guests. This policy explains what we collect when you join a restaurant's VIP club, how we use it, and how to stop hearing from us.

What we collect

When you sign up for a restaurant's VIP club we collect:

• Your first name
• Your email address
• Your mobile phone number
• Your birthday month and day, if you choose to provide it

We also record which offers we have sent you, whether you opened or clicked them, and whether an offer has been redeemed.

How we use it

Your phone number is used to send you the welcome offer you signed up for and occasional promotions from the restaurant you gave it to. Your email address is used for the same purpose. Your birthday, if provided, is used to send you a birthday offer.

We do not use your information for anything else, and we do not build profiles of you across restaurants.

We do not sell your information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We do not share mobile opt-in data or consent with any third party for marketing.

Your information is shared only with the restaurant you signed up with, and with the service providers who deliver messages on our behalf — currently Twilio for text messages and Resend for email. They may process your information only to deliver those messages.

Text messages

We only text you if you ticked the consent box when you signed up. Message frequency varies, typically up to around four messages a month. Message and data rates may apply.

Reply STOP to any message to opt out, or HELP for help. Opting out of texts does not remove you from email — use the unsubscribe link in any email for that.

Keeping and deleting your information

We keep your information for as long as you are a member of a restaurant's VIP club. You can ask us to delete it at any time by emailing the address below, and we will do so unless we are required to keep it.

Children

Our service is not directed at children under 13, and we do not knowingly collect their information.

Changes

If we change this policy we will update the date at the top of this page.

Contact

Questions about this policy, or requests to access or delete your information, go to will@customersfly.com.